Volkswagen recalls 25 000 Polo Vivo models in South Africa after identifying a potential defect in the handbrake system. The National Consumer Commission (NCC) confirmed that the recall affects 25,729 vehicles sold between February 2025 and February 2026.
The Polo Vivo ranks among South Africa’s best-selling vehicles. As a result, the scale of this recall has drawn significant attention from motorists and regulators alike.
Volkswagen Group Africa identified a problem with the handbrake lever assembly. According to the NCC, the rivet height on the lever may fall outside the required specifications.
If the rivet height does not meet standards, the handbrake may fail to engage properly. In rare cases, it could disengage unexpectedly. That risk increases when drivers park on an incline.
The NCC warned that the defect could allow unintended vehicle movement. Such movement may lead to accidents or property damage. Volkswagen has begun contacting affected customers directly. The company urges owners to take their vehicles to authorised dealerships for inspection without delay.
Dealerships will complete inspections and repairs at no cost. Until technicians inspect the vehicles, Volkswagen advises drivers to take precautionary steps. Manual drivers should park in first gear. Automatic drivers should select “P”. Owners should also avoid parking on slopes until technicians resolve the issue.
Acting NCC Commissioner Hardin Ratshisusu urged immediate action. “Given the high potential risks of the defect, owners of affected vehicles must immediately get their vehicles to any authorised VW dealership for inspection,” he said.
The NCC continues to oversee the Volkswagen recall of 25 000 Polo Vivo models. The regulator says it will ensure full compliance with the Consumer Protection Act.
“The NCC is monitoring this recall closely to safeguard consumer rights,” the regulator confirmed.
Volkswagen Group Africa spokesperson Andile Dlamini said the company had proactively reported the issue and begun corrective measures immediately.
Despite the recall, the Polo Vivo remains one of the country’s most popular cars. In February 2026, it ranked fourth in national sales with 2,026 units sold.
According to AutoTrader industry data, demand extends into the used market. In 2025, the Volkswagen Polo recorded 15,893 used sales. The Polo Vivo followed closely with 15,488 transactions.
Vehicle recalls have increased in recent years. The Motor Industry Staff Association (MISA) warns that repeated recalls may affect consumer confidence. Last year, Volkswagen recalled more than 250 Polo Sedan vehicles due to an incorrectly fitted driver-side seat belt.
MISA spokesperson Martlé Keyter said dealership workers often receive unfair criticism. “Our members take pride in serving customers. It is unfair that they are blamed for issues beyond their control,” she said.
However, she emphasised that recalls demonstrate accountability. “Recalls, though disruptive, show that the industry values human life above all else.”
The announcement that Volkswagen is recalling 25,000 Polo Vivo models underscores the importance of early intervention when safety risks arise.
For affected motorists, the next step remains simple. Contact an authorised dealership, schedule an inspection and avoid unnecessary risk. While recalls may cause inconvenience, regulators stress that preventative action protects drivers, passengers and pedestrians.
